If it is only for one customer you can reverse the dunning notice and then change the dunning procedure back to R1 and it will get dunned again , have you changed the setting in field "dun.lvl other procedures" and tested it ?
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If it is only for one customer you can reverse the dunning notice and then change the dunning procedure back to R1 and it will get dunned again , have you changed the setting in field "dun.lvl other procedures" and tested it ?