Re: REG : Agent not determined if custom task used for the process levels.

HI Aakash

If you intend to use custom task then check following :

• Check if the "general task" indicator is maintained for custom task

Go to transaction PFTC  Additional data->Classification-> Change

• Make sure that you execute swu_obuf transaction after step 1

Have you tried to refine the text of sap standard task, then you don't have to replace standard task with custom one.

PFTC

Edit -> Work item Text -> Redefine

regards

sandy